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Odyssey: The Seamless
Extension of Your
Internal HR Team

Personal Attention.

Relentless Commitment
to The Customer Experience.

Single Point of Accountability –
it’s our model and the differentiator.

Odyssey Relocation is a nimble, full-service global mobility partner fueled by talented experts who provide right-sized, personal attention through relentless commitment to the customer experience.

Management Team
Experienced Relocation Consultants
Client Services Leadership

Entrepreneurial Ownership and Individualized Support

We offer the highest quality in a relocation partnership. Improving the value our Clients and their employees experience in a relocation program while reducing your overall costs is at the heart of what we do.

What Our Clients Say

"My Odyssey Consultant was our rock and our strength! More and more we came to rely on her and understand how difficult relocating can be. She was often a voice of reason and a voice of composure during a difficult time. We could not have asked for anyone better! Thank you! Thank you, Odyssey! Awesome job." Claire P. Vice President Worldwide Consumer Nutrition

Testimonial

Personalized Guidance at Every Step

In today’s environment, simply delivering quality results does not differentiate a supplier from the rest. Odyssey takes our commitment to quality and the customer experience to the highest level by engaging highly-tenured talent to service our customers. Our Senior Consultants are the most experienced professionals available, empowered by our Single Point delivery model to provide personalized one-on-one guidance to each employee’s relocation needs throughout the entire relocation life cycle.

People helping people for a great customer experience!

What Our Clients Say

Working with my Consultant was absolutely phenomenal. I have never relocated for work before so I was completely confused when I started this process. No matter how trivial my questions were, she always responded promptly. I feel like she went above and beyond what is required for her in her role and made everything that she could go as smooth as possible. If she worked for me, I'd totally give her a raise. Mary M. Business Leader Entertainment & Gaming Company

Testimonial

Single Point of Accountabilty

Own the Outcome. Our Client Services leader has full accountability to all our corporate client contacts, driving the following differentiators:

• Single point of accountability to Client HR for all things relocation
• Manager of the overall implementation and transition process
• Facilitates reporting needs on both a recurring and impromptu basis
• Provides leadership and training to client’s service delivery team on requirements, policies, values, goals and processes to ensure customer focused decisions are made
• Make recommendations on relocation policy benefits based on client needs and relocation trends
• Responsible for meeting all client performance expectations

What Our Clients Say

...It is great working with a team that I trust will get the job done and provide excellent support to our Transferees! Kimberlie J. Global Mobility Specialist Mining and Exploration Company

Testimonial

Management Team


Scott Carroll
President

“We are committed to continuously and rigorously challenging ourselves to focus on our customers, their needs and objectives, utilizing risk-mitigating process that ensure great customer experiences.”

As President of Odyssey Relocation, Scott believes that the most important thing he can do is hire and lead the exceptional Odyssey team and maintain daily focus on customer care and client cost-performance. While overseeing the business, he keeps informed on the latest developments in the relocation industry, as well as directing service and process improvements in Odyssey’s operations.

Throughout his 20-year career, Scott’s strategies have provided millions in cost savings and program enhancements, while receiving some of the highest customer satisfaction and client retention rates in the industry.

A relocated employee who has made seven moves, Scott is attuned to the unique challenges of relocation, and he uses this insight to benefit Odyssey’s clients and their transferees. Scott holds a BA in Business Administration and Management Information Systems from Ohio University. Scott lives in Encinitas, California with his wife and two children.

Chris Cicen, CRP, GMS
Vice President, Operations

I firmly believe if we are successful in becoming a trusted partner with our corporate client, we can elevate the overall performance and satisfaction of their mobility program to a very high level.”

As Vice President, Operations, Chris’s responsibilities are centered on the overall management of our operations team and the fulfillment of our clients relocation programs. He leads our service delivery teams to ensure each client’s program objectives are being fulfilled in a manner that meets and exceeds expectations of our Corporate Client Partners and Transferees alike.

Chris has nearly 20 years of experience in the relocation industry and utilizes a customer-centric approach with clients relating to their program offerings and transferee care, which makes him a perfect fit for Odyssey’s goal of providing high-touch, high-quality customized programs that yield extraordinary service for our clients. He also teams up with our business development group to support the streamlining of new client integrations.

Chris holds an undergraduate degree from the University of Akron in Political Science & Criminal Justice with Pre-Law and Sociology as minor areas of study. He also carries the Worldwide Employee Relocation Council’s (ERC) Certified Relocation Professional (CRP) and Global Mobility Specialist (GMS) designations.

We’d love to hear from you! Please share your information, and someone from the Odyssey team will respond to you within 24 hours. Thank you!