We help you create a high-performing supply chain that focuses on both cost and quality
You need a simple solution to manage your global supply chain. Whether you currently work with an RMC or your program is in-house, one of the most impactful decisions in the relocation process will be how the supply chain is managed. Clients tell us that this can be one of the most complex internal challenges when running a mobility program. The complexity of managing a global supply chain with often a small mobility team can be incredibly burdensome to your organization. Odyssey takes care of sourcing, evaluating, selecting, contracting, ongoing performance management, metrics tracking, and payment of suppliers. Odyssey has relationships with hundreds of companies globally that help us make the relocation process a seamless one for the transferees we serve.
Alone We Can Do So Little, Together We Can Do So Much
By treating our supplier partners as business partners, we don’t rely on them just to deliver the transactional side of relocation – we rely on them for their expertise, their knowledge, and ability to operate as an extension of Odyssey and our client’s relocation programs. That means we work with supplier partners that operate like our team, embrace and fit in with our corporate culture, and provide a high-touch level of service.
We also use data from Assignee/Transferee feedback to ensure the partners who score consistently high are continually used, while those who have service failures are coached and provided insight on how to service our transferees better. By housing the data within our systems, our Consultants are able to ensure they are always selecting the right partner, fitting the particular needs of each Assignee/Transferee.
We work hard to develop lasting partnerships that demonstrate commitment to service, quality, customer-centric innovation, and cost containment.
We believe our clients benefit from:
- Consistent RFP processes to test the market on price, quality, technology, and innovation
- Detailed Service Level Agreements (SLA)
- Secure transfer of information to the partner from our system to theirs
- Not just authorization of the move, but an ongoing collaboration between both parties on expectations and solutions to any issues related to the move
- Monitoring the vendor’s performance by objective QA service evaluations and relevant customer feedback
Benefits of Odyssey’s Supplier Network
- You manage one vendor with one invoice – Odyssey – and avoid the management of multiple vendors and processing of multiple invoices
- Full suite of supply chain partners throughout the US & Globally
- Leverage Odyssey’s price savings by accessing volume spend and contracted rates
- Our independence and flexibility when choosing partners, and even our openness to using client-directed suppliers
- Advanced performance metrics to drive the selection of supplier partners for each move. Using unbiased results to determine the right products and services that are aligned to the needs of the transferee
- Monitoring quality scores, missed commitments, and SLAs to validate the continued use of a supplier
SUPPLIER DIVERSITY
Odyssey’s Global Supply Chain team is encouraged to identify and include diverse suppliers and service providers in the procurement process. We are committed to developing mutually beneficial relationships with small, minority-owned, women-owned, disadvantaged/disabled, veteran-owned, and LGBTQA business enterprises.
Diverse suppliers that demonstrate the ability to add value, and provide high-quality goods and services that are competitively priced, reliable, and aligned with our strategic business model may be included in our sourcing and procurement process. This policy reflects Odyssey’s desire to create opportunities for suppliers to market their products and services to Odyssey and to encourage Odyssey to offer opportunities to such suppliers.
Our objectives include:
- Actively seeking out certified diverse suppliers that can provide competitive, high-quality goods and services whose business model is aligned with our business strategy
- Ensuring the inclusion of diverse suppliers as a part of our strategic sourcing and procurement processes
- Communicating the value of supplier diversity both internally and externally to all stakeholders
- Leveraging our supplier diversity results to meet our corporate customers’ supplier diversity requirements
